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12. SYSTEM WARRANTY
When used under normal operating conditions as described in this Manual, the Sapphire Portable Diode Laser
system is warranted to be free of defects in materials and workmanship for one (1) year from the date of
original shipment.
Within the warranty period, all parts and service charges for repairs to the Sapphire Portable Diode Laser system
are covered by Den-Mat Holdings, LLC.
If service is required, the system must be returned to Den-Mat Holdings, LLC for diagnosis and repair. Contact
your 1Call Representative for Return Authorization prior to shipping the System to Den-Mat Holdings, LLC. The
Return Authorization will include a pick-up notice (Call Tag) for a common carrier to return the unit to Den-Mat
Holdings, LLC. Freight charges for returns within the warranty period will be paid by Den-Mat Holdings, LLC.
Freight charges for returns outside of the warranty period will be paid by the customer. The outside shipping
container and any accompanying documents must be clearly marked “Repair Return.” Use only the original
shipping container or other adequate shipping materials to protect the system in transit. Repairs may be made
with new or refurbished parts, at the manufacturer’s discretion.
Returned units that are outside the Warranty period will be evaluated for the cause and extent of failure or
damage by DenMat Holdings, LLC Service Representatives. Subject to the results of this evaluation, Den-Mat
Holdings, LLC will contact the customer with a price quotation for the cost of repairs.
This is a limited warranty and the liability of Den-Mat Holdings, LLC is to repair or replace the system with new or
refurbished parts. Den-Mat Holdings, LLC has no liability to refund any part of the purchase price and no liability
for consequential damages, loss of profits, and damages to person or injury by reasons of any defects in said
system from any cause whatsoever. Any buyer who purchases said system acknowledges their familiarity with
the terms, conditions, and provisions of this limited warranty and purchases said system agreeing to such terms,
conditions, and provisions.
Buyer purchases the Sapphire Portable Laser system from Den-Mat Holdings, LLC on the terms, conditions, and
provisions of this limited warranty and waives all other rights and claims against Den-Mat Holdings, LLC for any
damages or remedies exceeding said limited warranty.
EXTENDED WARRANTY
Within the first thirty (30) days following the date of original shipment of the Sapphire Portable Diode Laser,
the purchaser is eligible to receive the Sapphire Portable Diode Laser Extended Warranty for additional cost.
Contact your Den-Mat Holdings, LLC Sales Representative to learn about the System’s Extended Warranty.
Den-Mat
®
Holdings, LLC
2727 Skyway Drive
Santa Maria, CA 93455 USA
800-433-6628 · 805-922-8491
www.denmat.com
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